Returns & Exchanges
At Metropolis Coffee Company, we strive for every cup to be perfect; however, due to the perishable nature of roasted coffee, we cannot accept returns on beans but are happy to resolve any quality issues.
Contact Support
Reach out to our customer service team within 14 days of your delivery if you are unsatisfied with your order or if it arrived damaged.
Provide Order Details
Include your order number and a brief explanation of the issue, along with photos if the product was damaged during transit.
Resolution Review
Our team will review your request and may offer a replacement shipment or a store credit to ensure you get the coffee experience you deserve.
Non-Coffee Items
For brewing equipment and merchandise, items must be unused and in original packaging to be eligible for a full refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing